JLC Solutions 
| JLC Solutions |
|
|
|
|
|
Frequently Asked Questions Answers to the most common questions about Cablesavers and heaters are found below. If your question is not answered here, please go to the Contact Us tab or call us at 770.499.9420.
Q. It is obvious why I need a scanner holder, but why should I consider spending the additional money on a Cablesaver device? A. This requires a short discussion… Up front it is worth noting that most people who have never scanned before do not see the need to purchase a cable saving device. If you ask people who have scanned, they will almost always tell you that they have a box stashed away that is full of damaged scanner cables and often a few scanners too.
Most of the damage to the cables is caused by stretching the cables beyond the proper length (if you give an operator a 12’ cable he will find a way to stretch it to 14’) and from cuts. The scanner cables are also made from a material that will stretch under its own weight from normal use. As the cable stretches it gets in the operator’s way. To get around that problem the operator looks for a place to put it which usually means wrapping it around something like the lift truck levers. That just makes matters worse, the process continues until the cable connectors break or the dangling cable gets caught where it doesn’t belong and gets pinched or cut.
The JLC Cablesavers prevent the scanner’s cable from being over-stretched when in use and from dangling when the scanner is idle. The Cablesavers have dual functions; between scans the Cablesaver serves as a holder that secures the scanner so it can not bounce out and be damaged. When the scanner is being used the retractor cable prevents over-stretching of the scanner’s cable by limiting the distance the scanner can travel. (See note *1 below) When the scanner is placed back in the holder, the retractor brings the scanner’s cable back to the base and out of the operator’s way.
Q. Does the retractor cable replace my scanner’s cable? A. No. JLC supplies special cable ties that attach to the scanner’s cable. Each of these ties has a loop through which the retractor cable passes. The retractor cable is then fastened to the bottom of the scanner. The complete installation should take less than a couple of minutes. Q. What are the cost savings? A. There are a number of direct and indirect costs savings achieved when using a cable saving device. Aside from the ones listed below the typical ROI for a Cablesaver is usually less than 1 year. · Virtually eliminates the need to buy replacement scanner cables · Reduces down time caused by cable and scanner damage · Reduces in-house maintenance costs associated with cable replacement and repair · Lower facility carrying costs for inventory of spare scanners and scanner cables · Reduces or eliminates productivity losses caused by intermittent data transmission resulting from partially frayed scanner cables · Virtually eliminates scanner damage caused by dropping or crushing
Note *1: Scanner travel will vary from 6’- 15’ depending on the model for industrial use (part #123)and up to 40” for retail and office use (part # 126)
Heaters Q. Why do I need a heater? A. When the laser scanner travels between rooms of varying temperature, from a freezer environment to a loading dock or in any situation where there is likely to be high humidity condensation will form on the scanner lens. Condensation can also form inside the scanner, which leads to corrosion inside the scanner head. The heated scanner holder will eliminate condensation and allow the scanner to function according to manufacturers specifications.
Q. I have a "heated" scanner; does it need a heater holder?
A. Yes, even with heat being generated inside the scanner condensation still forms on the outside of the scanner lens, reducing productivity if not completely preventing the scanner from functioning.
Q. What are the benefits to a "2 step" approach?
A. The "2 step" approach refers to having a scanner and a heated holder as opposed to just a heated scanner. The JLC Thermotrax heated holder offers a secure place to keep the scanner when not in use, applies heat to both the inside and outside of the scanner and includes the exclusive cable management system. The cable management system draws the scanner's cable back to the holder every time the scanner is returned to the heater. It prevents damage to the cables by eliminating stretching and cable cuts. The separate holder helps prevent damage and reduces the amount of service that the scanner requires.
Q. I have two different types of scanners; do I have to buy different heaters for each scanner?
A. No, JLC's Thermotrax and Clearhold will work with all scanners. You can also upgrade your scanners to a new model and the JLC heaters will usually work with the new units.
Q. What about different voltages on my forklifts?
A. The heaters are available in 12, 24, 36 and 48 volt models, but for the heater to function properly you should specify the voltage required.
Q. Is the heater difficult to install?
A. No. There are only 2 wires to connect and they are polarity neutral (meaning black and white can be crossed without damage). All JLC heaters also come with an adjustable mounting bracket. (Installation manuals for all JLC products can be found under the Support tab on this web site)
Q. Does the heater work with a handheld terminal?
A. JLC does make a heater that fits most handheld terminals. It is designed to prevent condensation from forming on the scanner lens and on the display screen. It does this by having 2 thermostatically controlled heating pads, one beneath the lens and one over the display. The user places the terminal in the holder when not in use or between scans. However, the terminal must have a pistol grip handle in order to use the heater.
|
|
JLC Solutions, LLC 1650 Dove Court Marietta, Georgia 30064 USA phone: 770.499.9420 • toll free: 800.499.9420 • fax: 770.499.9423 Copyright ©2008 JLC Solutions, LLC. All Rights Reserved. |